Frequently Asked Questions
100%! All the products we offer are authentic and purchased from authorized stores in the US or UK. If you have any concerns, please don’t hesitate to send us a DM via Instagram or email us at thegoodsbrand.mnl@gmail.com. We would love to help ease your mind before you check out!
No, we are not affiliated with or authorized by any of the brands we carry. We operate as an independent sourcing service, purchasing items at retail value on behalf of our clients.
For same day delivery or pickups of on-hand items, you may book via Grab or Lalamove.
Standard and nationwide deliveries are booked via J&T Express.
Schedule:
Metro Manila - 3 days
Provincial - 5-7 days
Preorders typically take 3-4 weeks to arrive in Manila. As soon as you check out, we purchase your item immediately to ensure it reaches you as quickly as possible.
Since we can guarantee that all of our products are 110% authentic, we do not accept refunds. Cancellations will not be accommodated once payment has been made. We check and pack all items securely so no refunds will be given if the item/s are damaged in transit.
We will be more than happy to assist in contacting the courier if needed!
We try our best to restock every other week but since we have to ship our products from the US and UK, delays often happen.If you urgently need something, please let us know. We will always try our best to accommodate you.
Maya Checkout is PCI-DSS Certified, so your payment is completely secure.
